Deconstructing United Airlines: Where Customers are Transactions
United Airlines: Customers are Merely Transactions If you’re a loyalty marketer and look at my United profile, you find something that would make you 4.5 on a scale of 5.0 when it comes to warm and...
View Article
Image may be NSFW.
Clik here to view.
Clik here to view.
Oracle OpenWorld 2009 – Social CRM Technology Rears an Actual Head
I am almost always in awe of Oracle OpenWorld. The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees? Actually, that puts me in awe of...
View Article
Image may be NSFW.
Clik here to view.
Clik here to view.
SAP Business Influencers Summit – A Clear Path Forward?
I have to admit that I enjoy going to conferences and summits as an analyst, journalist or paid speaker. I’m treated well by the vendors who bring me, my expenses are covered (and if a speaker, a fee...
View Article
More Pages to Explore .....
